We're very honoured to have received a five star service award in the investment services category at last night's Financial Adviser Service Awards.

    This award is voted for by advisers, to rate the providers they use based on the service they receive. So we want to thank each and every one of you for your vote, we're truly grateful.

    We've concentrated a lot of our time this year to delivering major platform developments, including the launch of our client portal, Nucleus Go, introducing our Junior Isa, making improvements to phased drawdown, delivering streamlined trading and enhancing our bulk switching functionality. Thanks for letting us know these were important to you.

    Our investment in our people continues to be our highest priority and we've embedded new relationship management roles and put in place a new phone system to better manage your queries.

    As a platform built for the benefit of advisers and their clients, and in partnership with advisers, it's great to be recognised in this way. There's always more to do, and we're committed to listening to your needs and working to support you through continuous improvement.

    Thank you for your continued feedback and support.

    Think big. Act small. Be humble.

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