Covid-19 update

    Supporting you through challenging times

    We're pleased to say all of our normal points of contact are open and available for you.

    Service updates

    Check the headings below for updates on our service during this time.

    Scanned documents

    To alleviate the issues relating both to the lock down and potential delays to the mail, and until further notice, we're extending the number of scanned documents we can accept. They must be correctly completed and contain a clear client signature. You can find out more details in the scanned documents file.

    RL360 update

    The provider of the Nucleus Offshore Bond account, RL360 has confirmed that they’re no longer able to accept cheques due to local Covid-19 restrictions on the Isle of Man. Any cheques submitted will be returned and electronic payment via BACs should be used instead. For more details about the process, please contact your client relations manager.

    Transfers and re-registrations

    We'll accept scans of all forms relating to transfers and re-registrations and will request the transfers electronically via Origo where possible. If this is not possible, we may be able to send copies of scans to the ceding company to request the transfer but please note this is at their discretion.

    If the ceding company insists on an original copy, then we'll need this from you before we can proceed. Before sending any transfer documents to us, you should check the ceding company’s requirements. Please note that we cannot be held liable for any delays incurred as a result of this advice not being followed.

    Contact us

    Although we're working from home you can still reach us as normal. Our phone lines are fully open, and you can still get in touch via secure messaging channels such as Jira messaging and live chat.

    FAQs

    We've created a range of frequently asked questions, to keep you informed about how we're working to support you. If you have a specific question that isn't covered, please contact your account manager or client relations manager in the usual way.