Privacy policy

 

The important stuff

Privacy policy
Nucleus Financial Group is committed to preserving the privacy of all visitors to www.nucleusfinancial.com. Please read the following to understand how we use and protect the information that you provide to us.

By using and/or registering on this site or contacting us by email or through this site, you consent to the collection, use and transfer of your information under the terms of this policy.

Information collection
When you visit or register details on www.nucleusfinancial.com you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website, as well as information about you and emails or letters you send to us or information gathered during telephone conversations with you, when you use certain or services and/or when you visit our web pages.

Use of your information
Your information will enable us to provide you with access to all parts of our site. It will also enable us to customise advertising and content for you, fulfil your requests for certain products and services, and to contact you about specials, new products and for customer feedback. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail. If you change you mind about being contacted in the future please let us know by contacting us at our contact details set out below.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Information sharing and disclosure
We will not sell or rent your personally identifiable information to anyone.

The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff and the staff of our group companies (if any) and third parties who act for us for the purposes set out in this policy or for other purposes approved by you.

We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted by these companies in future, please let us know by emailing info@nucleusfinancial.com.

Finally if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

By submitting your information to us, you agree that it may be transferred outside the European economic area to countries which may not have equivalent data protection laws.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to use without your consent.

Accessing and updating
You are entitled to request to see information we hold about you and you may ask us to make any necessary changes to ensure that your information is accurate and kept up to date. If you wish to do this, please contact us at the contact details below. We are entitled by law to charge a fee to meet our costs in providing you with details of the information we hold about you.

Confidentiality and security
From time to time, we may employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Call recording
Please note that telephone calls may be recorded in order to monitor the quality of customer service and for training purposes.

Changes to this privacy policy
We may change our privacy policy at any time without having to give you prior notification. Any changes to our privacy policy in the future will be posted to the site and/or, where we think it is appropriate, through email notification.

Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:
Contact: Company Secretary
Address:
Nucleus Financial Group
Nucleus HQ
20 Thistle Street Lane NW
Edinburgh EH2 1EA
Email: info@nucleusfinancial.com
Telephone: 0131 226 9800