Learn how to use the Nucleus platform

Module one – welcome to Nucleus

Module one gives you an introduction to Nucleus.

In this module you’ll learn:

• Who we are and how we got started
• Who we work with behind the scenes
• Our community
• A quick overview of the events we hold each year and how you can get involved
• Our people
• Dedicated support
• How we’ll contact you
• Illuminate

Module two – the nucleus platform

In this module, we cover the platform and its functions, the different systems you’ll be using, and how to navigate them.

You will learn about:

• The platform and its features
• Our pricing structure
• Investment choices available to your clients
• The range of accounts available
• How to register for access and log in to the platform
• Making changes to your user access
• How to navigate and use the platform
• Where to get support
• What ‘messaging’ is and how to use it
• Contact details and FAQs
• What Live chat is and how to ask a question

Module three – new business

Module three covers the ‘new business’ process on the Nucleus platform.

In this module you will learn about:

• How to add a client
• The importance of client categorisation
• Anti-money laundering (AML) and AEOI requirements
• How to keying new business applications
• How to obtain an illustration
• The letters and other documents that we’ll send your client
• The key documents you need for a new business application
• The legal stuff – terms and conditions, key features documents
• Payment options available to you
• How to manage your fee payments

Module four – trading and investment options

In this module we discuss the investment options available to your clients.
You will learn:

• About the assets available on the platform
• About our trading times
• How to key a buy, sell and switch on the platform
• How to set up a model portfolio and set permissions
• How to manage and edit model portfolios
• How to reassign a model portfolio and rebalance in bulk
• How to create a list of favourite assetsAbout our investment analysis tool
• How to use the reports and alerts facility for model portfolios
• How to set up a DFM on the platform
• How our assets are priced and the trading/settlement periods
• How capital gains liability is calculated using our Narrate capital gains too

Module five – client reporting and narrate

In this module we discuss our client portfolio reporting tools, including Narrate, how it works and the benefits of using it.

You will learn:

• What Narrate is and how to use it
• The reporting outputs available through Narrate
• What Narrate CG is and how to use it
• What’s included in the client statements
• How to navigate the reports tab on the platform

Module six – trading and transfers

In this module we discuss:

• How to process transfers for each of our account wrappers
• How to process re-registrations
• The paperwork required for both transfers and re-registrations
• How to monitor transfer and re-reg requests
• How to key a Bed and Isa
• How to key inter account transfers
• The paperwork required for all transfer types

Module seven – Servicing

In this module we talk about the servicing options available to you and how to use the platform to maintain your clients’ accounts.

You will learn:

• About contribution types and how to amend contributions
• How to set up withdrawals
• A combined sell and withdrawal
• User maintenance
• What the client can access on the platform
• Our signature requirements
• Auto-disinvest
• The charges associated with client accounts
• Error and complaint handling
• How to notify us of a death
• The deceased process
• Setting up Power of Attorney
• Account closures

Module eight  – Nucleus Isa and General accounts

This module discusses the Isa and General account wrappers and how to maintain them on the platform.

You will learn:

• Isa subscriptions
• Additional permitted subscriptions (APS)
• Isa reporting
• Tax year end
• The Bed and Isa process and how to key it on the platform
• Inter account transfers (IAT)
• Declarations and when we need them
• The General account
• The General (gross) account

Module nine – Nucleus Pension account

In this module we discuss the Nucleus Pension account and how to maintain it on the platform.

You'll learn about:

• The Nucleus Pension account
• How to set up a Pension account
• The account opening paperwork we need
• Pension contributions
• Pension input periods
• Tapered annual allowance, defined benefits and the MPAA
• Drawdown accounts and the types of drawdown available
• Withdrawals from drawdown accounts
• Tax relief
• Pension and retirement benefits
• Lifetime allowance
• Death and how to process a death on the platform
• Death benefits
• Transfers in and out
• Reports and alerts for pension accounts

Module 10 – Nucleus Onshore and Offshore Bond accounts

In this module we discuss the Nucleus OBond accounts and how to maintain them on the platform.

You'll learn about:

• The Onshore and Offshore Bond accounts
• How to set up both accounts
• The account opening paperwork we need
• Processing bond assignments
• Chargeable events
• Lost policy indemnities
• Documentation and signature requirements
• Segmentation
• Withdrawals
• Lives assured
• Death processing

Module 11  – Trust accounts

In this module we cover the different types of Trust that can be set up as clients on the platform.

You'll learn about:

• What a trust is
• How to ensure the trusts you set up are valid
• The trusts included within the Nucleus trust suite
• Trust documentation requirements and underwriting
• Our in-house product technical team
• Our relationship with Technical Connection
• The withdrawals process
• Processing a death on a trust account