Privacy notice

We understand that your privacy and the security of your personal information is extremely important. This notice sets out what we do with your information, how we secure it, how we collect it, and from where, as well as your rights in relation to the information we hold about you.

This privacy notice tells you what to expect us to do with your information when you contact us or use one of our services.

This notice is layered so you can easily jump to the section you need.

We’ll tell you

  • Who we are
  • Why we can process your information
  • What purpose we are processing it for
  • Whether we must provide it to you
  • How long we store it for
  • Whether we share your information and with whom
  • Whether we intend to transfer to another country
  • Whether we do automated decision-making or profiling

We may share your information with others, including third party service providers and other entities in the Nucleus Financial Platforms Ltd group and its parent companies, subject to applicable laws. These third parties include:

  • Your financial adviser.
  • Companies we have chosen to support us in the delivery of our products and services, for example, IT providers, consultants and companies that provide administration services.
  • His Majesty’s Revenue and Customs, regulators and other authorities.
  • Companies you ask us to share information with.
  • Credit Reference Agencies to carry out anti-money laundering or identity verification services.
  • RL360 if you invest in our offshore bond.
  • CASLP Ltd if you invest in the onshore bond.
  • Scottish Friendly Life Assurance Society Ltd if you have invested in the Scottish Friendly onshore bond or Nucleus APP Pension Account.
  • Pension trustees if you have invested in a SIPP.
  • Fund managers or their appointed representatives of the relevant fund(s) you have invested in.
  • Discretionary Fund Managers if you have elected to use that service.
  • Banks for which we use client banking services.
  • Market research companies for the purpose of improving our services.
  • Any other third party permitted by law and in the following circumstances:
    • To protect the security of our business.
    • To comply with court orders.
    • If we sell, merge, restructure, or otherwise reorganise our business.
Credit Reference Agencies

As stated above, we may conduct checks using one or more credit reference agencies prior to you opening an account with us and during your relationship with us. If we use Experian please note:

  • Experian may check your details against any database which they have access to in order to carry out the verification service they provide.
  • A non-credit footprint is left by Experian.
  • A record of the decision made is available to us for audit purposes. Further information about Experian’s service and data protection can be found at Other credit reference agencies undertake similar actions.