Complaints data
Complaints data from 1 July to 31 December 2024
| Number of complaints opened by volumes of business | ||||||||
|---|---|---|---|---|---|---|---|---|
| Product/service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Decumulations and pensions | 12.25 (per 1000 policies in force) | 397.44 (per 1000 policies sold) | 589 | 486 | 12.33% | 79.84% | 75.31% | Delays/timescales |