Complaints data
James Hay Administration Company Ltd
Complaints figures from 1 July to 31 December 2024
| Number of complaints opened by volumes of business | ||||||||
| Product/service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Decumulations and pensions | 23.13 (per 1000 policies in force) | 722.43 (per 1000 policies sold) | 1179 | 807 | 3.47% | 78.07% | 77.20% | Delays/timescales |
Decumulation and pensions: Decumulation is the conversion of pension assets built up during an individual’s working life into pension income to be spent during their retirement. These complaints relate to pensions, annuities and drawdown products sold by James Hay Partnership.