Complaints data
Complaints reporting information for Nucleus Financial Services Limited (NFS)
We’ve combined the figures for Nucleus Platform and Nucleus Wrap because both are provided by Nucleus Financial Services Limited (NFS).
Complaints figures from 1 January to 30 June 2026
| Number of complaints opened by volumes of business | ||||||||
| Product/service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | ||
| Decumulations and pensions | 19.92 (per 1,000 policies in force) | 400.14 (per 1,000 policies sold) | 2,767 | 1,371 | 2.33% | 70.02% | ||
| Investments | 2.35 (per 1,000 policies in force) | 48.12 (per 1,000 policies sold) | 218 | 130 | 3.08% | 79.23% | ||
Decumulation and pensions: Decumulation is the conversion of pension assets built up during an individual’s working life into pension income to be spent during their retirement. These complaints relate to pensions, annuities and drawdown products sold by Nucleus Financial Services Limited (NFS).