Your financial security is important to us

    Phishing is the fraudulent act of sending emails impersonating legitimate businesses to scam you into providing personal information for financial gain. Phishing and 'spoof' emails are happening more often so it's important you know how to keep your financial information and personal details safe by being able to tell a fake email from the real deal.

    What to look out for

    Fraudsters will try to get money or information from you by sending fake emails, impersonating big companies or scare mongering you into providing your details via email. They may use some of the following techniques to achieve this.

    Links to fake websites

    These are often designed to impersonate a legitimate business or government agency, and are designed to capture any information you enter.

    Dangerous attachments

    These can contain many kinds of malware that can harvest information from, or interfere with, your computer or device.

    How to protect yourself

    • Check the sender's email address is real.
    • Check for spelling or grammatical errors.
    • Be cautious with unexpected emails.
    • Be cautious with links and attachments.

    Spotting a fake Nucleus email

    • Our email addresses always end with nucleusfinancial.com.
    • We will always greet you with your title and surname e.g. “Dear Mr Webster”.
    • We will always include your client reference number, and adviser's name, company and phone number in automated emails so you know it’s really from us.
    • We will never ask you to confirm financial or personal information by email.
    • We will not scare you with urgent or threatening emails.

    Reporting suspicious emails to us

    You can send any suspicious emails to emailscams@nucleusfinancial.com using the following process. This allows us to conduct a full forensic analysis of the email.

    The process may vary for different email clients but here are the procedures for two popular email clients. If your email doesn't fall under either of these categories, you can search how to “forward as attachment”.

    If you don't have this option, please forward the email normally, however this won’t allow us to carry out a full forensic examination of it.


    1. Go to Gmail.

    2. Select the email that you want to report.

    3. Click More. Forward as attachment.

    4. In the 'To' field, add emailscams@nucleusfinancial.com.

    5. Add a subject (such as the subject of the email you wish to report).

    6. Write your message if you would like – this can be a description of your concern but is not required.

    7. At the bottom, click Send.


    1. Go to Outlook.

    2. Right click on the email that you want to report.

    3. Click Forward as attachment.

    4. In the 'To' field, add emailscams@nucleusfinancial.com.

    5. Add a subject (such as the subject of the email you wish to report).

    6. Write your message if you would like – this can be a description of your concern but is not required.

    7. At the top, click Send.



    Think you've been targeted by a phishing scam?

    Get in touch and speak to our client contact team who will be happy to look into it for you.