Contact us

Got a question about our platform?

Take a look at some of the most common questions we get asked.

We have compiled some frequently asked questions to help guide you through James Hay's online process, investments, costs and charges and benefits.


Need more help?

Our dedicated team are here to help with any questions you may have about our products and services.


Send us a secure message via James Hay Online


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Postal address:

James Hay Partnership
Suite 202, Warner House
123 Castle Street
Salisbury
SP1 3TB


Call us on
03455 212 414

8:30am - 5:30pm
Monday to Friday



Please note that calls both in and out of James Hay Partnership may be recorded for training purposes or to verify conversations. Office opening times exclude Bank Holidays.