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Take a look at some of the most common questions we get asked.

We have compiled some frequently asked questions to help guide you through James Hay's online process, investments, costs and charges and benefits.


Important update:

The rules regarding the registration of trusts under the Automatic Exchange of Information (AEOI) regime have recently changed. Trustees should check with their regulated tax adviser to confirm whether the trust needs to be registered under the AEOI regime (where defined as a financial institution). Please note, the registration deadline was 31 December 2025. Nucleus Financial Group isn’t able to provide guidance on these rules, so we recommend seeking independent tax advice. 


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Our dedicated team are here to help with any questions you may have about our products and services.


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Postal address:

James Hay Partnership
Suite 202, Warner House
123 Castle Street
Salisbury
SP1 3TB


Call us on
03455 212 414

8:30am - 5:30pm
Monday to Friday



Please note that calls both in and out of James Hay Partnership may be recorded for training purposes or to verify conversations. Office opening times exclude Bank Holidays.