FAQs

Applying for a Modular iPlan


James Hay Online


Investments


Costs and charges


Benefits, contributions and transfers

You will need to send in a completed and signed copy of the Benefit Payment Form to our Salisbury address listed below.

James Hay Partnership, Suite 202, Warner House, 123 Castle Street, Salisbury, SP1 3TB.

From receipt of this request, we will normally take up to 5 working days to process the payment. Please note, payment is dependent on us having:

  • sufficient cash in the dedicated SIPP bank account
  • received evidence of the client’s age
  • completed all our anti-money laundering requirements
  • received the ceding scheme transfer information.

If the SIPP is invested, then we will also require an up to date value of the SIPP before calculating and paying PCLS. If the SIPP holds off-platform assets (e.g. structured products/TIP, investment manager portfolio), this typically takes an additional 5-10 working days to obtain. If the SIPP holds a commercial property, we will also require an up to date valuation of the property from a qualified surveyor, which will normally take longer.