Welcome to Help Hub
Welcome to Help Hub
Supporting you as you move to our new platform
The new Nucleus Platform - better for you, better for your clients
Using the latest tech, our new retirement platform includes more digital processing, e-signatures, instant reports, improved model portfolios, online drawdown, pre-funded pension tax relief, and a suite of new tools.
Watch our video to find out more about our new digital first platform, and how it will help make retirement more rewarding for you and your clients.
Please note, we’ll be moving existing James Hay users across to the new platform first, with a phased approach for our other clients.
Market leading technology - designed with you in mind
We remain committed to supporting advisers, so our new platform is designed based on your feedback and with your needs in mind.
Accessing the platform
Logging in
If you're part of our exclusive preview of the new Nucleus Platform, we'll register you to have an online account.
We recommend you speak with your firms' master user to get your username and password details. Then either select the button below, or go to the Platform logins button at the top of the screen and choose the new Nucleus Platform.
User roles
With six level of access available, you're always in control.
On hand to support you every step of the way
We’ve developed a library of resources to support you in familiarising yourself with the new Nucleus Platform, including a range of guides and helpsheets.
We're here to help
Your success is our priority. If you've further questions, please don't hesitate to contact your Business Development Manager.
Other ways to contact us:
