Customer support
Our useful guides and general FAQs are designed to support you on a range topics, covering our products, investments, transfers, charges, and more.
Making the most of pension freedoms
You can only take advantage of pension freedoms from age 55. Check out our overview of opportunities and risks to make the most of pension freedoms.
Notifying us of a death
Dealing with the death of a loved one can be extremely hard. We're here to help make a difficult time a little easier. Find out how we can support you.
Customer FAQs
Explore our FAQs designed to support you on a range of topics, covering our online platform, products, investments, transfers, charges, and more.
Investor guides
Guide to taking benefits
Helpful questions about your retirement options when taking pension benefits from your Modular iSIPP
Helpful questions about your retirement options when taking pension benefits from your Modular iSIPP
Guide to charges
Information on how to register for a James Hay Online account, as well as a look at what you can do and how.
Information on how to register for a James Hay Online account, as well as a look at what you can do and how.
Guide to contributions
Confirmation of the types of contribution that can be made and how to go about it.
Confirmation of the types of contribution that can be made and how to go about it.
Guide to death and divorce
Find out more about what happens in the event of death or divorce.
Find out more about what happens in the event of death or divorce.
Guide to investing
A guide on how to invest in the Investment Centre, Cash Panel, via a third party stockbroker and more.
A guide on how to invest in the Investment Centre, Cash Panel, via a third party stockbroker and more.
Guide to transfers in
Transferring an existing pension in to your Modular iSIPP can at times appear complicated. Let our help guide assist you.
Transferring an existing pension in to your Modular iSIPP can at times appear complicated. Let our help guide assist you.