Upgrade mailing 3 - an update on your James Hay upgrade (23 April and 2 May 2025)

The documents below are shared for easy reference.

Use the arrows below to locate the mailing pack for your existing product:

If your SIPP was acquired through a separate pension provider such as Aviva (or other), please refer to the letter labelled ‘James Hay / Life company’ – advised or non-advised as applies to you.

Charges schedules

• View charges schedules for upgraded Nucleus Platform products (standard rate terms) at the bottom of this page.
• View our existing James Hay product charges schedules (standard rate terms).

Upgrade mailing 2 - changes to our standard service (10 to 23 October 2024)

The documents below are shared for easy reference - please also refer to the changes to our standard service flyer that was enclosed with the letter we sent you.

Use the arrows below to locate the mailing pack for your existing product:

Upgrade mailing 1 and related terms and conditions (August 2024)

The documents below are shared for easy reference. However, please refer to the personalised Key Changes Summary and Charges Schedule that were posted to you.

Use the arrows below to locate the mailing pack for your existing product

Upgrading product literature

If your SIPP was acquired through a separate pension provider such as Aviva (or other), please refer to the mailing pack labelled ‘James Hay / Life Company’ – advised or non-advised as applies to you.
 
We always try to write to you using simple language, with communications clearly laid out. However, investment products aren’t the easiest to understand and sometimes the industry uses terminology that can be confusing. We’ve included an explanation of some common terms which you may find helpful.